Glossary

Short, plain definitions of the terms around keeping track of people and what you know about them.

Contact management

What contact management is, what it covers beyond names and numbers, and a simple method for keeping what you know about people usable.

Relationship mapping makes the connections between people visible. What it is used for, how to build a map by hand, and why most maps go stale.

A second brain is a personal system for capturing and organising what you learn. What it is, how it works, and the gap it leaves around people.

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